Contact us
Got a question about your broadband, mobile or landline? We’re here to help. We’ve got lots of useful advice available online. If you can’t find the answer you’re looking for just email us or give us a call.
Other ways to contact us
Bank Holiday Customer Support Hours:
Monday, May 6th (Early May Bank Holiday) - 09:00 - 16:30
Thursday, May 9th (Liberation Day) - Open as usual
Monday, May 27th (Spring Bank Holiday) - Closed
Normal Customer Support Hours:
Monday to Friday: 08:30 – 18:30
Saturday: 09:00 - 17:00
Sunday: CLOSED
Call our contact centre on: 07624 247 247 or +44 1481 700 700 if calling from outside of Isle of Man
(Calls are free when calling from a mobile on the Sure network, calls are chargeable when called from a landline. If called from a mobile not on the Sure network standard charges apply.)
Sunday and Out of Hours only
Fault reporting: 151 from a Sure mobile or 07624 247 247 from a landline
Lost or stolen phones only: 01481 757 779
35 Strand Street, Douglas
Bank Holiday Opening Hours
Monday, 6th May (Early May Bank Holiday): Closed
Monday, 27th May (Spring Bank Holiday): 10:00 - 16:00
Friday, 7th June (TT Bank Holiday): 10:00 - 16:00
Normal Opening Hours
Monday - Saturday: 09:00 – 17:30 (excluding Friday)
Friday: 09:30 – 17:30
Sunday : Closed
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Please note, we are not able to accept in store cash or bill payments, deal with bill queries or non-handset related faults. Please download our MySure app or contact our Customer Service Centre on 07624 247 247 or +44 1481 700 700 if calling from outside of Isle of Man.
Qtip.me is a virtual appointment system, cutting out the hassle of waiting in line so you can get on with your day. Make an appointment for a time and day that suits you.
Visit our appointments page to find out more.
Registered Office Address:
Fourth Floor, Atlantic House
4-8 Circular Road
Douglas
Isle of Man, IM1 1AG
Office Address:
Fourth Floor, Atlantic House
4-8 Circular Road
Douglas
Isle of Man, IM1 1AG
Please email our Customer Service Centre here.