Contact us
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Other ways to contact us
Bank Holiday Customer Support Hours:
Monday, May 6th (Early May Bank Holiday) - 09:00 - 16:30
Thursday, May 9th (Liberation Day) - Open as usual
Monday, May 27th (Spring Bank Holiday) - Closed
Normal Customer Support Hours:
Monday to Friday: 08:30 – 18:30
Saturday: 09:00 - 17:00
Sunday: CLOSED
Call our contact centre on: 0808 10 15 247 or +44 1481 700 700 if calling from outside of Jersey
(Calls are chargeable when called from a landline and taken out of your minute allowance when calling from a mobile on the Sure network.)
Sunday and Out of Hours only
Fault reporting: 151 from a Sure mobile or 0808 10 15 247 from a landline
Lost or stolen phones only: 01481 757 779
Please note, calls are free when calling from a mobile on the Sure network, calls are chargeable when called from a landline. If called from a mobile not on the Sure network standard charges apply.
36 King Street
May Bank Holiday Opening Hours
Saturday, 4th May: 09:00 - 17:30
Sunday, 5th May: Closed
Monday, 6th May (Early May Bank Holiday): Closed
Tuesday, 7th May: 09:00 - 17:30
Wednesday, 8th May: 10:30 - 17:30
Thursday, 9th May (Liberation Day): Closed
Friday, 10th May: 09:30 - 17:30 (open as normal after 10th May, 2024.)
Monday, 27th May (Spring Bank Holiday): Closed
Normal Opening Hours
Monday - Saturday: 09:00 – 17:30 (excluding Wednesday & Friday)
Wednesday: 10:30 - 17:30
Friday: 09:30 - 17:30
Please note, we are not able to accept in store cash or bill payments, deal with bill queries or non-handset related faults. Please download our MySure app or contact our Customer Service Centre on 0808 10 15 247 or +44 1481 700 700 if calling from outside of Jersey.
Registered Office Address:
The Powerhouse
Queens Road
St Helier
Jersey, JE2 3AP
Office Address:
The Powerhouse
Queens Road
St Helier
Jersey, JE2 3AP
Store:
36 King Street
St Helier
Jersey, JE2 4WF
Please email our Customer Service Centre here.
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