You are here GuernseyBroadband & HomeHome Tech Team

Meet our Home Tech Team.

Having great WiFi really does make all the difference.

Whatever you use it for, if your WiFi is misbehaving, our Home Tech Team can help.  They’ll visit your home, identify those tricky WiFi spots and offer personalised advice on how to optimise performance.

 

What’s involved:

Home visit

30 min appointment to map out WiFi performance using specialist tools and equipment. We'll essentially walk around your home to understand the layout and take a look at anything that could be hindering your signal.

Follow Up Report

A detailed WiFi Health Check Report will be emailed a few days after the visit summarising our findings, including suggestions on how to improve performance using both existing and new equipment.

Final Check In

7-10 days later you’ll receive a follow-up call to check everything is working or to answer further questions.

Cost: Just £35

Things to try before booking a visit:

Free your router

Make sure your router is located away from any objects that may cause interference such as Bluetooth speakers, baby monitors, fish tanks, metal-backed mirrors, fridges, microwaves and game consoles. It’s also worth checking on the age of your router.

Don’t be a WiFi waster

Connect heavily used non-portable devices directly into the router with an ethernet cable. e.g. Smart TV, games console, desktop computer. Disconnect any old devices from the
WiFi network (old tablets, phones, laptops, smart devices etc).

Refresh with Mesh

Enhance your signal reach with a Mesh WiFi extender system. Place Mesh nodes (they look a bit like small speakers) around your home and they will work with your router to distribute your WiFi signal even further. 

Reboot. Reset. Revitalise

Check for any software updates. Clear your device’s cookies and cache. Try turning your router off and waiting 30 seconds before turning it back on. Sometimes it does the trick. 

Nothing's working? Book a Home Visit.

Option 1: Email us on wifi@sure.com

Option 2: Call us on 01481 700 700 

Monday to Friday: 08:30 – 18:00
Saturday: 09:00 - 17:00

Option 3: Book a home visit with the time slot that suits you

Book a home visit

 

Whist waiting...

Watch our WiFi video to find out more about the types of things at home that can hinder your home network performance and things you can do to help improve it.

Well I’d like to say a big thank you to Angelo for his home visit to help sort out my computer because I’m the least techy people, he had patience of a saint. He is a real credit to Sure 😊
~ Marion~
We live in a barn conversion and we needed to get the signal from the new router position to the lounge extension via the two foot thick barn walls. The technical team answered my query very quickly and were really helpful in dealing with the problem.
~Christine~
I was very grateful to Lewis for all his knowledgeable assistance and for understanding our requirements, especially for someone (me) who is not at all knowledgeable.
~Anonymous~

Why choose Sure

We're local
We've been in Guernsey for over 120 years and we're committed to making it a better place to live.
Customer first
Service with a smile, excellent customer service and making sure the focus is on you.
Keeping it simple
Our friendly team make everything easy, from setting up a contract to support and advice.
A trusted brand
We pride ourselves on being honest and open about our offers. So, no nasty surprises, ever.
Fair pricing
We always price our products and plans fairly ensuring the best possible value, every day.